Damages & Reliability Credits

DTE Energy is ready to help you with your electrical power problems and damage claims. For more information on how to maintain your affordable and reliable electricity, visit our Voltage Concerns page.

DTE Energy has implemented service quality and reliability standards defined by the Michigan Public Service Commission (MPSC). These standards provide customers a $25 credit upon request if our investigation of your request determines you have experienced any of the following:

• An outage* of more than 120 hours under catastrophic conditions. Catastrophic conditions are defined as an event that results in an official state of emergency or an event that results in an interruption of 10 percent or more of the utility’s customers.
• A power outage* of more than 16 hours under non-catastrophic conditions.
• Eight or more outages* during a 12-month period. Once a credit has been received, the 12-month period resets.

*A power outage consists of full or partial loss of service for longer than five minutes. Your account must be open to be considered for an electric reliability credit request.

When DTE comes to your home or business, we are committed to treating it like our own. There are times, however, when we may mistakenly cause damage and you are entitled to pursue compensation. 

DTE is responsible for damages caused by a DTE vehicle, employee, or contractor including: 

• Damage to the property (interior/exterior) while working on the job 
• Tire tracks on the lawn or landscape
• Unreasonable care while servicing equipment

 ​DTE is not responsible for acts of nature such as storms, wind or lightening or equipment failure beyond our control.

For any of these circumstances, we recommend that you contact your homeowner’s or renter’s insurance company to determine if those losses are covered under your policy.

How to file a property damage claim

If you believe that DTE caused damage to your property, you can submit an online damage claim form.

• When you submit a damage claim, you will need to provide documentation such as invoices, receipts and photos. 
• Once your claim is submitted, please allow 30 days for the investigation to be completed.
• Each claim is investigated and evaluated on a case-by-case basis. 
• Submittal of a claim is not a guarantee of payment. For further information, see our  frequently asked questions.