Billing

Please call (855) 836-6707 and a DTE Energy representative can help. Customer representatives are available Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to 2 p.m.

In addition to motivating you to be more cost-conscious about energy use, the Dynamic Peak Pricing Rate is intended to help level out the peaks and valleys of energy demand throughout the whole system. As a public utility, we are required to have enough energy available to serve peak loads. Keeping peak loads down means we can reduce the need to build additional power plants or spot purchase expensive power from outside our state. Ultimately, that helps keep power costs lower for all energy users.

Critical Peak is the time when the most energy is being used on our system. Electricity use is heaviest Monday through Friday, 3-7 p.m., most often during hot summer months. If conditions warrant, it is possible to have Critical Peak events on consecutive days. Pre-cooling your house before 3 p.m. on weekdays can help keep your home comfortable while using the less expensive rate.

The 95¢ per kWh is a way to motivate customers to reduce their energy use during times when the energy grid is overwhelmed. This may be caused by extreme weather or an energy emergency. However, Dynamic Peak Pricing is designed to help you save throughout the entire year by providing electricity rates at almost half the price during off-peak weekday hours, holidays and all weekend long.

By making slight changes to how and when you use electricity, like doing laundry on the weekends or pre-cooling your home before 3 p.m. during the week, you can enjoy significant savings on your energy bill.

The terms of the DPP Rate allow up to 14 events (56 hours) in any calendar year.